Terms of Use & Refund Policy

This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the 'Terms of Use' or 'Agreement'). Please read the terms of Use carefully. By accessing or using this Website, booking any travel products or services on this Website, or contacting our call center agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or make bookings through this Website or our call center agents. at any time change these Terms of Use and your continued use of this Website is conditioned upon acceptance of the updated Terms of Use.

 

USE OF THE WEBSITE

As a condition of your use of this Website, you warrant that

(i) you are at least 18 years of age and are of sound mind, 
(ii) you possess the legal authority to create a binding legal obligation,
(iii) you will use this Website in accordance with the Terms of Use, 
(iv) you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act,
(v) you will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions; 
(v) i all information supplied by you on this Website is true, accurate, current and complete, and
(vii) if you have an online account with this Website, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time without notice and for any reason, including, but not limited to, for violation of these Terms of Use.

 

REFUND POLICY

Dubai Visa Online is responsible for scheduling appointments, acceptance of applications, acceptance of visa and logistic fees, submission of applications at the General Directorate of Residency and Foreigners Affairs in UAE and returning the stamped passport or visa back to the applicant/s by email or courier delivery.

It must be noted that the grant or refusal of the Dubai visa is at the sole discretion of the General Directorate of Residency and Foreigners Affairs in UAE and Dubai Visa Online is neither involved in the process nor is liable or responsible in any manner whatsoever for any delay in processing or grant or rejection of the visa application of any applicant by the General Directorate of Residency and Foreigners Affairs in UAE, which reserves the right to ask for further documentation and to refuse the visa application.

Dubai Visa Online takes every reasonable precaution while handling the documents of the applicant/s and shall not be liable in any manner whatsoever to the applicant/s for any documents which are lost in transit by accident, theft, natural calamities (act of god) or any other reason outside the control of, or not arising out of a willful default of VFS and also if documents are hand over directly to the applicant/s.

Please note that if your visa gets rejected you will not be refunded with the visa fees, as it’s a standard procedure implemented by the General Directorate of Residency and Foreigners Affairs in UAE.

Visa application fees is not refundable. In any case, once the visit visa application is submitted, the fees will not be refunded by General Directorate of Residency and Foreigners Affairs in UAE. For more information you can contact us at info@dubaivisaonline.com

PROHIBITED ACTIVITIES

use this Website or its contents for any commercial purpose;

  • make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  • access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  • violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  • take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  • deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission;
  • 'frame', 'mirror' or otherwise incorporate any part of this Website into any other website without our prior written authorization.
  • The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

If your booking or account shows signs of fraud, abuse, or suspicious activity, we may cancel any bookings associated with your name, email address, or account, and close any associated accounts. If you have conducted any fraudulent activity, we reserves the right to take any necessary legal action and you may be liable for monetary losses to, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact us Customer Service.